{"id":730,"date":"2021-06-18T14:18:17","date_gmt":"2021-06-18T14:18:17","guid":{"rendered":"https:\/\/www.jaapbressers.nl\/?page_id=730"},"modified":"2024-01-29T14:30:57","modified_gmt":"2024-01-29T14:30:57","slug":"speaker-on-customer-focus","status":"publish","type":"page","link":"https:\/\/www.jaapbressers.nl\/en\/inspirerende-spreker-jaap-bressers\/speaker-on-customer-focus\/","title":{"rendered":"Speaker on customer focus"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"730\" class=\"elementor elementor-730\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d58ef8c elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"d58ef8c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a6ec5eb\" data-id=\"a6ec5eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db28cc3 animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"db28cc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to make a difference<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fdc12a3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fdc12a3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad1093c\" data-id=\"ad1093c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8de97f elementor-widget elementor-widget-text-editor\" data-id=\"a8de97f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Satisfied employees help produce satisfied customers. Enthusiastic employees create enthusiastic customers. And employees who are true ambassadors for the company can, through their genuine customer focus, also turn customers into ambassadors for your company. As it turns out, it\u2019s the little things that are hugely important in making this happen.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8da3258 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8da3258\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c05fc50\" data-id=\"c05fc50\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de0e866 jb-video-nl elementor-widget elementor-widget-video\" data-id=\"de0e866\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=j3_zoX1Ief0&amp;t=2s&amp;ab_channel=JaapBressers&quot;,&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.jaapbressers.nl\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Jaap-Bressers-3-Fotograaf-Sander-Jurkiewicz1-scaled.jpg&quot;,&quot;id&quot;:1940,&quot;size&quot;:&quot;&quot;},&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" style=\"background-image: url(https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/08\/Jaap-Bressers-3-Fotograaf-Sander-Jurkiewicz1-scaled.jpg);\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-play\" role=\"button\" aria-label=\"Play Video\" tabindex=\"0\" data-no-translation-aria-label=\"\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-play\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae7aa88 jb-video-en elementor-widget elementor-widget-video\" data-id=\"ae7aa88\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=Zo6jK2Fz3R4&amp;t=34s&quot;,&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.jaapbressers.nl\\\/wp-content\\\/uploads\\\/2021\\\/08\\\/Jaap-Bressers-3-Fotograaf-Sander-Jurkiewicz1-scaled.jpg&quot;,&quot;id&quot;:1940,&quot;size&quot;:&quot;&quot;},&quot;start&quot;:34,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" style=\"background-image: url(https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/08\/Jaap-Bressers-3-Fotograaf-Sander-Jurkiewicz1-scaled.jpg);\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-play\" role=\"button\" aria-label=\"Play Video\" tabindex=\"0\" data-no-translation-aria-label=\"\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-play\"><\/i>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dde97c8 jb-video-nl elementor-widget elementor-widget-heading\" data-id=\"dde97c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\u201cGenuine customer focus exists in the simple things\u201d<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0e14ab jb-video-en elementor-widget elementor-widget-heading\" data-id=\"d0e14ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\u201cReal customer focus is in simple things\u201d<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-45d9ab6\" data-id=\"45d9ab6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1092d5 elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a1092d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Everyone is important<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e83820 elementor-widget elementor-widget-text-editor\" data-id=\"2e83820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Speaker Jaap Bressers knows like no other how to get people to experience that everyone is important in their own specific role and can make a difference for others. \u201cSimply\u201d by doing things slightly differently. With gripping stories, humor, and engaging examples instead of complex models.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0424206 elementor-widget__width-auto elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0424206\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Carlos moments for your customers<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5357ce elementor-widget elementor-widget-text-editor\" data-id=\"c5357ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u201cCarlos Moments\u201d are what Jaap calls those seemingly small acts of kindness that have such great impact. Adopting a customer focus begins by truly seeing the customer and anticipating their needs. Very convenient for the customers, and it makes your job a whole lot more enjoyable as well. Especially when your effort does not go unnoticed. That\u2019s when you enter an upward spiral of customer focus, appreciation, and positive energy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c254c90 elementor-widget__width-auto elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-hidden-desktop elementor-hidden-tablet elementor-invisible elementor-widget elementor-widget-button\" data-id=\"c254c90\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_delay&quot;:800}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/book-jaap\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request information without obligation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b0b477e elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b0b477e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ee6d4fe\" data-id=\"ee6d4fe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6c50d5 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"f6c50d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">motivational message<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53c5389 elementor-widget elementor-widget-text-editor\" data-id=\"53c5389\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With captivating personal stories linked to the challenges at your company, Jaap motivates his audiences to get more out of their lives and work. It will leave employees feeling that each and every job across the company has real impact and is meaningful for customers and employees. In a very simple way sometimes. It will reignite their passion for their job and turn employees into enthusiastic ambassadors for the company. After a talk on customer focus by Jaap, your employees will make a difference for customers with (even) bigger smiles on their faces.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bba26e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bba26e4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-33123a6\" data-id=\"33123a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e1992ad elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"e1992ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"alignleft wp-image-4853\" src=\"https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/11\/Jaap-Bressers-Raymond-de-la-Court-300x300.jpg\" alt=\"\" width=\"80\" height=\"80\" srcset=\"https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/11\/Jaap-Bressers-Raymond-de-la-Court-300x300.jpg 300w, https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/11\/Jaap-Bressers-Raymond-de-la-Court-150x150.jpg 150w, https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/11\/Jaap-Bressers-Raymond-de-la-Court-24x24.jpg 24w, https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/11\/Jaap-Bressers-Raymond-de-la-Court-36x36.jpg 36w, https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/11\/Jaap-Bressers-Raymond-de-la-Court-48x48.jpg 48w, https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/11\/Jaap-Bressers-Raymond-de-la-Court.jpg 500w\" sizes=\"(max-width: 80px) 100vw, 80px\" \/><\/p><p>\u201cImpressive, inspiring, and motivating! The concept of the \u2018Carlos Moment\u2019 and the insights you shared with us are very valuable. Everyone on the team was enthusiastic about the talk.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95f3d68 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"95f3d68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aa33a5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5aa33a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Raymond de la Court, Managing Director, AkzoNobel Benelux<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f2febb\" data-id=\"6f2febb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d23566b elementor-widget elementor-widget-image\" data-id=\"d23566b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/06\/Jaap-bressers-klanttevredenheid-1024x683.jpg\" class=\"attachment-large size-large wp-image-56\" alt=\"\" srcset=\"https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/06\/Jaap-bressers-klanttevredenheid-1024x683.jpg 1024w, https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/06\/Jaap-bressers-klanttevredenheid-300x200.jpg 300w, https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/06\/Jaap-bressers-klanttevredenheid-768x512.jpg 768w, https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/06\/Jaap-bressers-klanttevredenheid-1536x1024.jpg 1536w, https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/06\/Jaap-bressers-klanttevredenheid-2048x1366.jpg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a0f3d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a0f3d5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c3e1c52\" data-id=\"c3e1c52\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ff8c3a elementor-widget elementor-widget-text-editor\" data-id=\"6ff8c3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Would you also like to hire Jaap as a customer focus speaker and give the organization a boost to go all the way? Get the most out of the presentation with a complementary one <a href=\"https:\/\/www.jaapbressers.nl\/en\/interactive-workshop\/\">interactive workshop<\/a> or <a href=\"https:\/\/www.jaapbressers.nl\/en\/masterclass\/\">master class<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7197381 elementor-hidden-desktop elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7197381\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fa78069\" data-id=\"fa78069\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9a9f142 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9a9f142\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3fd704b\" data-id=\"3fd704b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-865f664 elementor-widget elementor-widget-heading\" data-id=\"865f664\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">All this got you excited or curious?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7b14978\" data-id=\"7b14978\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf604e6 elementor-align-justify elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-button\" data-id=\"cf604e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_delay&quot;:200}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"\/en\/book-jaap\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">REQUEST INFORMATION FREE OF CHARGE<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7de69ed elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7de69ed\" data-element_type=\"section\" data-e-type=\"section\" id=\"navigationnxtpage\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1a90bbc\" data-id=\"1a90bbc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2516188 elementor-widget elementor-widget-button\" data-id=\"2516188\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/speaker\/speaker-on-change\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Speaker on change<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-43c4a6f\" data-id=\"43c4a6f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a374cf elementor-align-right elementor-widget elementor-widget-button\" data-id=\"1a374cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/speaker\/speaker-on-sustainability\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Speaker on sustainability<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>hoe maak je simpel het verschil? Tevreden medewerkers leiden tot tevreden klanten. Enthousiaste medewerkers cre\u00ebren enthousiaste klanten. En medewerkers die echte ambassadeurs van de organisatie zijn, kunnen door hun oprechte klantgerichtheid ervoor zorgen dat ook de klanten ambassadeurs worden. Het blijkt dat daarbij juist de kleine dingen enorm belangrijk zijn.\u00a0 https:\/\/www.youtube.com\/watch?v=j3_zoX1Ief0&#038;t=2s&#038;ab_channel=JaapBressershttps:\/\/www.youtube.com\/watch?v=Zo6jK2Fz3R4&#038;t=34s \u201cEchte klantgerichtheid zit in [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":21,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-730","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Spreker klantgerichtheid - Jaap Bressers<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jaapbressers.nl\/en\/inspirerende-spreker-jaap-bressers\/speaker-on-customer-focus\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Spreker klantgerichtheid - Jaap Bressers\" \/>\n<meta property=\"og:description\" content=\"hoe maak je simpel het verschil? Tevreden medewerkers leiden tot tevreden klanten. Enthousiaste medewerkers cre\u00ebren enthousiaste klanten. En medewerkers die echte ambassadeurs van de organisatie zijn, kunnen door hun oprechte klantgerichtheid ervoor zorgen dat ook de klanten ambassadeurs worden. Het blijkt dat daarbij juist de kleine dingen enorm belangrijk zijn.\u00a0 https:\/\/www.youtube.com\/watch?v=j3_zoX1Ief0&#038;t=2s&#038;ab_channel=JaapBressershttps:\/\/www.youtube.com\/watch?v=Zo6jK2Fz3R4&#038;t=34s \u201cEchte klantgerichtheid zit in [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.jaapbressers.nl\/en\/inspirerende-spreker-jaap-bressers\/speaker-on-customer-focus\/\" \/>\n<meta property=\"og:site_name\" content=\"Jaap Bressers\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-29T14:30:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.jaapbressers.nl\/wp-content\/uploads\/2021\/11\/Jaap-Bressers-Raymond-de-la-Court-300x300.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.jaapbressers.nl\\\/inspirerende-spreker-jaap-bressers\\\/spreker-klantgerichtheid\\\/\",\"url\":\"https:\\\/\\\/www.jaapbressers.nl\\\/inspirerende-spreker-jaap-bressers\\\/spreker-klantgerichtheid\\\/\",\"name\":\"Spreker klantgerichtheid - Jaap Bressers\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.jaapbressers.nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.jaapbressers.nl\\\/inspirerende-spreker-jaap-bressers\\\/spreker-klantgerichtheid\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.jaapbressers.nl\\\/inspirerende-spreker-jaap-bressers\\\/spreker-klantgerichtheid\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.jaapbressers.nl\\\/wp-content\\\/uploads\\\/2021\\\/11\\\/Jaap-Bressers-Raymond-de-la-Court-300x300.jpg\",\"datePublished\":\"2021-06-18T14:18:17+00:00\",\"dateModified\":\"2024-01-29T14:30:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.jaapbressers.nl\\\/inspirerende-spreker-jaap-bressers\\\/spreker-klantgerichtheid\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.jaapbressers.nl\\\/inspirerende-spreker-jaap-bressers\\\/spreker-klantgerichtheid\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.jaapbressers.nl\\\/inspirerende-spreker-jaap-bressers\\\/spreker-klantgerichtheid\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.jaapbressers.nl\\\/wp-content\\\/uploads\\\/2021\\\/11\\\/Jaap-Bressers-Raymond-de-la-Court-300x300.jpg\",\"contentUrl\":\"https:\\\/\\\/www.jaapbressers.nl\\\/wp-content\\\/uploads\\\/2021\\\/11\\\/Jaap-Bressers-Raymond-de-la-Court-300x300.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.jaapbressers.nl\\\/inspirerende-spreker-jaap-bressers\\\/spreker-klantgerichtheid\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.jaapbressers.nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Spreker\",\"item\":\"https:\\\/\\\/www.jaapbressers.nl\\\/inspirerende-spreker-jaap-bressers\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Spreker klantgerichtheid\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.jaapbressers.nl\\\/#website\",\"url\":\"https:\\\/\\\/www.jaapbressers.nl\\\/\",\"name\":\"Topspreker Jaap Bressers\",\"description\":\"Jaap Bressers is een spreker die je raakt, vermaakt \u00e9n inspireert. 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